Antwell Suites - Residence

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ANT YAPI SANAYİ VE TİCARET ANONİM ŞİRKETİ

INFORMATIVE STATEMENT OF PERSONAL DATA RECORDING PROCESS

We give utmost importance to ensure the security of personal data as Ant Yapı Sanayi ve Ticaret Anonim Şirketi. In this context the processing of personal data to third parties and the transfer process, the processing of your personal data in violation of the law and take the necessary measures to ensure the appropriate level of security to prevent access to and preservation according to Protection of Personal Data no. 6698. Therefore, this statement is intended to inform people.

This statement is dated 08.04.2016 held by our company. All Statement or Declaration in case of renewal of certain provisions and effective date version will be updated. Statement published on the company’s web site http://www.antyapi.com.tr/en/personal-data-and-privacy-policy and it is made available to the persons concerned.

Who will process your personal data ?

With the title of data processor, Ant Yapı San. ve Tic. A.Ş is the legal entity who is responsible for establishing and managing the processing of personal data system, who indentify the purpose and ways of processing of personal data. Our Company process your personal data only when you make express consent on processisng of your personal data by securing data protection. We can authorise one or more than one data controller to process your personal data by securing data protection.

For what purpose personal data will be processed and who will be transferred to ?

Your personal datas described at Appendix 1 are processed to visit our Company, secure your security and legitimate interest, to offer our product and services, to communicate with you about product and services you take, to use in marketing activity, to offer product/services, to use in modeling, scoring, risk monitoring, current and new product and service works and identifying potential customer.

We share your personal datas processed for this purpose with our foreign and domestic affiliatesand business partners. Update list showing our affiliates and business partners is available at the http://www.antyapi.com.tr/en/group-companies/

By which methodsyour personal data will be collected

Your personal data can be collected in writing or electronically at our company associates and business partners, by our employees in the sales and marketing department, which forms collected in customer visits, our digital marketing and call centers,on our website, our social media channels, and through other all kinds of channels, verbally within your approval.

What is the legal reason for collecting your personal data?

In accordance with 1774 Numbered Identity Reporting Law and Regulation, 5490 Numbered Population Services Law and Regulation provisions, Turkish Civil Code, Occupational Health and Safety legislation and other legislation, your personal data is processed by us.

This informative formula is an integral part of your requirements, based on any contract and service purchase you have signed with our company.

How long will your personal data be processed in our data logging system?

Our company is committed to store personal data in the time specified by the legislation if the legislation is not determined period of time; personal data of our company are stored in it during the period set forth data depending upon the service when handling offer for the time that must be processed in accordance with the practices of our company’s applications and business life and simply do not constitute evidence in possible legal disputes in order to practice requirements after this period.

After the expiration of the stated periods, according to article 7 in Protection of the Personal Data Law , topic personal data is going to be deleted, destroyed and anonymized.

What are your rights regarding the processing of your personal data?

You can forward your requests below by contacting our company within the framework of Article 11 of the Protection of the Personal Data Law;

1. a) To learn whether your personal data is processed, to request information about it if it has been processed,
2. b) To learn how your personal data is processed and whether it is used appropriately for its purpose,
3. c) The third parties to whom your personal data are transmitted in or out of the country,
4. d) Requesting the correction of your personal data in the event that if is missing or incorrectly processed,
5. e) In the scope of article 7 of the Protection of the Personal Data Law, requesting the deletion, destruction or anonymity of your personal data in the event that the reasons that require your personal data to be processed are left,
6. f) Requesting the briefing to third parties to whom your personel data are transmitted about transactions regarding article (d) ve (e)

Right of objection to the conclusion against you by analyzing processed data exclusively through automatic systems,

1. g) Requesting elimination of the damage if damage happened because of processing your personal data against law.

Personal data holders can transmit their request stated above by filling the form completely in https://www.antyapi.com.tr/wp-content/uploads/2021/03/informationrequestform.zip , sign it with a wet signature and send it to Saray Mah Akçakoca cad. no:11 Ümraniye/İstanbul by registered mail.

Requests in accordance with the procedures communicated to our Company shall be finalized within thirty days at the latest. In case the said request also requires a cost, our company will charge the fee as stated by the Protection of Personal Data Protection Board.

Our company may request information from the person concerned in order to determine if the applicant has personal data. Our company may raise questions about the applicant’s personal data in order to clarify what is stated in the application.

Our company may refuse the application of the applicant by explaining the reason for the application in the following cases:

• The processing of personal data by means such as research, planning and statistics by means of anonymity with official statistics,
• The processing of personal data in the context of art, history, literature or scientific purposes or freedom of expression, provided that the personal data do not infringe or constitute a crime against national defense, national security, public safety, public order, economic security, private secrecy or personality rights,
• Processing of personal data within the scope of preventive, preventive and protective activities carried out by public institutions and organizations that are authorized by law and authorized to provide national defense, national security, public security, public order or economic security,
• Processing of personal data by judicial authorities or executive authorities regarding investigation, prosecution, trial or execution,
• Personal data processing is required to prevent crime or to investigate crime,
• Processing personal data publicized by the personal data owner himself / herself,
• It is necessary for the disciplinary investigation or prosecution of the execution of the supervision or regulation duties by the authorized and authorized public institutions and public institutions and the professional institutions of the public institution based on the authorization of the personal data processor by law,
• The personal data processor is required to protect the economic and financial interests of the state in relation to budget, tax and financial matters,
• The possibility that the claim of the personal data owner may hinder the rights and freedoms of others,
• The disproportionate effort required to make the request,
• If the requested information is public information.

If the application is rejected in accordance with Article 14 of the protection of the personal data law, the answer is found to be inadequate, thirty days from the date of our company’s reply, and within sixty days from the date of application at any time, the complaint can be lodged with the board.

APP:1 Categories of Personal Data

Credentials	Identity is open to belong to an identified or identifiable natural person; partially or fully automated manner or treated in non-automated manner as part of the data recording system; Driver’s license, National ID, Residence, Passport, Identity Law, certificate of marriage, All information contained in such documents
Communication İnformation	Identity is open to belong to an identified or identifiable natural person; partially or fully automated manner or treated in non-automated manner as part of the data recording system;telephone numbers, address, e-mail etc informations
Customer Information	The identity of an individual, which is clearly identified or identifiable, partially or fully automated manner or treated in non-automated manner as part of the data recording system; In this context the results of our commercial activities and operations carried out by our business units or customers of authorized employees and generated information obtained from the person concerned
Customer Transaction Information	Identity is open to belong to an identified or identifiable natural person and the data contained within the registration system; information such as instructions and requests that are required to use the customer’s products and services with the records for the use of our products and
Physical Space Safety Information	Identity is open to belong to an identified or identifiable natural person and the data contained within the registration system; physical space at the entrance, records and documents relating to personal data obtained during your stay in physical space
Process Safety Information	Identity is open to belong to an identified or identifiable natural person and the data contained within the registration system; In conducting our business activities technical, administrative, your personal data processed for the purposes of ensuring the realization of legal and commercial obligations
Risk Management Information	Identity is open to belong to an identified or identifiable natural person and the data contained within the registration system; commercial, for our technical and administrative manage our risk in these areas generally accepted legal, according to commercial usage, rules and methods used by the integrity of personal data processed
Financial Information	The identity of an individual, which is clearly identified or identifiable, partially or fully automated manner or treated in non-automated manner as part of the data recording system; Customer information indicating any kind of financial results, documents and personal data of the customer’s official or employee records relating to

ANTWELL HOTEL POLICY

CHECK IN POLICY

Unless otherwise stated in the terms and conditions of the special rate plan, check-in time is 3 PM.  

Early check- in is possible upon request, subject to Antwell's availability and charges at the hotel's discretion.  

CHECK-OUT POLICY

Check-out is until 12:00. Late check-out from the room and extension of occupancy is possible upon availability and for a fee.  

The hotel reserves the right to charge an additional overnight fee for guests who still have not contacted the reception to check out after 13:00.

CANCELLATION AND NO-SHOW POLICY

For non-refundable reservations, the full amount of the accommodation fee is payable.  

Non-guaranteed reservations may be canceled after 18:00, subject to availability.

The right to cancel the reservation is valid until the last 24 hours before check-in. Reservations cannot be canceled after 24 hours.

For non-refundable reservations, the No Show rule applies to all nights.

For refundable reservations, the reservation is canceled after the No Show rule is applied only for the first night.

AGE REQUIREMENT

Guests must be 18 years of age or older and have a photo ID to check in.  

Guests under the age of 18 must be accompanied by an adult during their stay. The hotel reserves the right to check authentication of the photo ID.  

HES CODE REQUIREMENT

By law, all local and foreign guests are required to declare their HES codes and fill out the form in order to check in.

PETS

The hotel does not prohibit pets under 7 Kg in weight on the premises; the guide dogs are exempt from this rule. Pets to stay at the hotel need to be informed at the time of booking and a Pet Fee fee of Euro 25 per day applies. Pets are not allowed in common areas.

INFORMATION ABOUT THE PRECAUTIONS TAKEN BY ANTWELL HOTEL AGAINST COVID-19

As the Antwell family, our priority has always been to ensure healthy and safe accommodation of our guests and the work of our employees…

With this understanding, we have strengthen our supervision and intensified communication in our Hotel since the first days of the Covid-19 epidemic, and have been constantly providing regular information and training opportunities to all our employees by following international publications and the rules set by the Ministry of Health.

In order to make our hotel a safer and healthier place for our guests and employees, in addition to the statutory measures and changes required, we also implemented many additional Covid-19 hygiene steps on our own initiative.

STATUTORY PROCEDURES, EXTERNAL AUDIT, AND REGULAR CONTROLS

Our hotel managers ensure that all necessary measures are implemented and supervised in an up-to-date manner by constantly following the official instructions and recommendations published by the World Health Organization, TR Ministry of Health, Ministry of Culture and Tourism, and the opinions of the relevant official organs and experts.

The newly created Safe Hotel Program Inspection was also added to the independent audits performed at our Hotel including Hygienic Room Inspection, Hygienic Spa & Fitness Inspection, Legionella and Water Safety programs, which are always carried out unannounced at regular intervals by our contracted internationally-accredited hygiene institution, in accordance with the relevant quality standards and statutory requirements.

OUR PRACTICES WITH OUR EMPLOYEES

*Health checks of all our employees are carried out regularly within the framework of official rules.

*We regularly check HES Codes (code for healthy and safe travel) of all our employees.

* The rules and recommendations of all official organs, especially the Ministry of Health, regarding Covid-19 have been added to our hygiene training programs that we are currently implementing.

*According to the protocols of the Ministry of Health and relevant official authorities, all our employees use masks and related protective equipment.

* A sufficient number of disinfection units provided in the staff common areas, and these areas were rearranged according to the social distancing rules.

MEASURES TAKEN WHEN OUR GUESTS CHECK-IN AND CHECK-OUT THE HOTEL

*The protocols specified by the TR Ministry of Health are applied to our guests at the time of their stay in our hotel; and necessary precautions are taken for promptly directing anyone showing the relevant symptoms to the health institutions.

*Our guests are requested to personally park their vehicles upon arrival at our Hotel according to the directions of our authorized staff.

*Social distancing measures are taken to avoid any congestion during the check-in and check-out procedures, and the physical conditions are rearranged accordingly.

*At check-in, our guests are asked to fill in a form containing the questions requested by TR Ministry of Culture and Tourism, and written information about the measures and practices implemented at the hotel is provided.

*All devices and materials used by our guests in their check-in and check-out processes are disinfected after each use.

*At the time of check in, the suitcases are safely delivered in front of the room doors of our guests within the framework of the necessary hygiene rules. When checking out from the hotel, the suitcases are taken from the room door and delivered to the transportation vehicles of our guests.

MEASURES TAKEN IN GENERAL AREAS

*We cooperate with an internationally-renowned chemical cleaning agents company in all our Hotels. With the detailed trainings provided to all our staff at regular intervals by this company, the correct cleaning processes are carried out and appropriate cleaning agents are used for each particular area.

*The seating arrangements were made in all public areas according to social distancing rules. A sufficient number of photocell hand sanitizer dispensers were placed at the entrances of all general areas.

*After the routine cleaning of the common areas, which we take great care of in spotless cleaning as always, the disinfection is made with a tailored disinfection application.

*Capacity usage of our elevators was limited to take on a pre-determined maximum number of people at the same time, and necessary markings were made for direction.

*The playgrounds and activity areas in the indoor areas of our hotel serve within the framework of the pre-determined protocol.

MEASURES TAKEN IN GUEST ROOMS

*Maximum hygiene is ensured in all guest rooms by final disinfection in addition to the cleaning already made according to optimum hygiene standards.

*The maids employed for room cleaning use new gloves, masks, and cleaning cloths for cleaning each room, and change their personal hygiene equipment before moving on to the next room for cleaning.

*The filters of the regularly maintained air conditioners are disinfected.

*Materials and equipment to be used by the guests in the room are also disinfected before each use, apart from general cleaning.

*Our rooms are ventilated for a minimum of 1 hour after cleaning and are subjected to routine ozonation.

*All textile products such as sheets, towels, etc. are washed at a high temperature.

 

MEASURES TAKEN IN FOOD AND BEVERAGE SERVICES

*New seating arrangement in the restaurants was made to comply with the social distancing rules, and the necessary markings were made.

*In cases where it is necessary to reduce congestion, the service hours are divided into time zones according to the requirements of the guest.

*Tables and chairs are disinfected after use by each guest.

*Single-use salt, pepper, toothpick, sugar varieties, and sauces are provided.

*Silverware (forks, knives, and spoons) are washed with detergents at the required temperature and specially packed for each guest.

*The open buffet service in our hotel was rearranged to comply with the necessary hygiene and Social distancing rules, and the meals are served by the hotel staff.

*Menus are offered to our guests with the QR Code.

MEASURES TAKEN IN SPA, SWIMMING AREAS (NO SERVICE CURRENTLY)

*Seating groups and sunbeds in all areas are arranged according to social distancing requirements.

*Sunbeds are regularly disinfected during the day and are kept ready for use in a sterile condition.

*We always attach great importance to and continue ensuring that the disinfectant dosages used in the pools are at legal standards.

*The areas in Wellness-Spa centers of our hotel will continue to serve with certain capacities by taking all necessary precautions for the protection of health of all our guests. Our guests are asked to wear masks during their massage and beauty care sessions.

ISOLATION PROTOCOL

*In accordance with the criteria of TR Ministry of Culture and Tourism, Safe Tourism Certificate, any guest identified with an illness, symptomatic, or suspected to carry any disease during his/her stay in our hotel, is allowed to continue to stay in the isolation room of our Hotel, provided that they accept the conditions stated below.

*If for any reason, a guest and/or a family member or a person sharing the same room with the guest is/are diagnosed with Covid-19 during the stay, these persons will accept to stay in the isolation room designated by the hotel, will not go out of the room, and not accept visitors from outside.

*The individuals who are from the same family or sharing the same room with the guest diagnosed with Covid-19 will also spend their stay in the isolation rooms, and if any, their parents/guardians will spend their stay in the isolation rooms and will be responsible not to leave the isolation rooms.

*Food and beverage service and room cleaning service will be provided to guests diagnosed with Covid-19 and/or to the individuals from the same family or sharing the same room, during the period specified and in accordance with the terms of the accommodation contract, without leaving the isolation rooms.

*In case of being taken to the isolation room due to the diagnosis of Covid-19, the term of the accommodation contract concluded with the guest may be extended; the isolation rooms to be provided in addition to the accommodation in compliance with the contract terms will be subject to additional charges.